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Age Verification FAQ

  1. Why does your web site ask for so much information to get registered?
  2. What do I do if I am not instantly age verified?
  3. What do I do if I am not age verified after the secondary process?
  4. I am a smoker aged 21 or over. Why couldn’t I be verified?
  5. I am a legal-age smoker, but I’m under 21. Why can’t I access your site?
  6. I forgot my password. What do I do?
  7. What do I do if I forgot what e-mail address I used to register?
  8. My password is not working. What do I do?
  9. How can I change my e-mail address?
  10. I am having a technical issue with your site. What do I do?
  11. What should I do if my email is already in use?
  12. What if I have other non-technical questions not answered here?
  1. Why does your web site ask for so much information to get registered?
    The Natural American Spirit brand web site is an age-restricted site. We use your information to confirm that you are an adult smoker aged 21 or over. We know how important it is to protect your personal information.  That's why your information is transmitted over a secure connection.
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  2. What do I do if I am not instantly age verified?
    You can wait, and we will attempt our secondary age verification process. It can take about 48 hours. We will contact you via e-mail with the results. You could also download our printable age verification form and mail us the form and a copy of a government-issued ID. After we confirm your age we will send you a confirmation e-mail with your user name and password.
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  3. What do I do if I am not age verified after the secondary process?
    We will send you an age verification form in the mail. You could also download our printable age verification form and mail us the form and a copy of a government-issued ID. After we confirm your age we will send you a confirmation e-mail with your user name and password.
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  4. I am a smoker aged 21 or over. Why couldn’t I be verified?
    We use several age verification services to confirm your identity and age. Common things like a recent move or spelling your name differently than you do on your government-issued ID could cause an error in the systems we use. Download our printable age verification form and mail us the form and a copy of a government-issued ID. After we confirm your age we will send you a confirmation e-mail with your user name and password.
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  5. I am a legal-age smoker, but I’m under 21. Why can’t I access your site?
    The legal age to purchase tobacco products in most states is currently 18 – 19 in a few states. However, it’s our company policy to market only to adult smokers aged 21 or over.
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  6. I forgot my password. What do I do?
    Click here to go to our password request page. We will e-mail you your current password.
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  7. What do I do if I forgot what e-mail address I used to register?
    Give us a call at 1-800-332-5595 and we can look it up for you. Our customer service folks are available Monday through Friday from 6:30 a.m. to 7 p.m. Mountain Time.
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  8. My password is not working. What do I do?
    Give us a call at 1-800-332-5595 and we can reset your password. Our customer service folks are available Monday through Friday from 6:30 a.m. to 7 p.m. Mountain Time.
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  9. How can I change my e-mail address?
    Our system will not currently allow you to update your e-mail address. You can create a new profile, but you will have to be age-verified again. Once that profile is age verified you can contact us at 1-800-332-5595 or support@sfntc.com and we can combine your accounts.  We know this is a little complicated. We plan to improve the system in the future to make this a simpler process.
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  10. I am having a technical issue with your site. What do I do?
    Look at our site requirements page and make sure you’re using a compatible web browser. Ensuring you’re using a common browser that’s updated to the latest version fixes most issues.
    You can also e-mail us at support@sfntc.com. Please tell us the specific problem you’re having, the name and version of the browser you’re using, and what kind of computer you have. This will help our webmaster better diagnose the issue.
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  11. What should I do if my email is already in use?
    You should use that email address to log-in to the website. If you have forgotten your password you can have your password sent to that email account. Click here to request a password.
    If you find that your password is not working please give us a call at 1-800-332-5595 or email us at support@sfntc.com and we can reset it with a temporary password. Our customer service folks are available Monday through Friday from 6:30 a.m. to 7 p.m. Mountain Time.
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  12. What if I have other non-technical questions not answered here?
    Feel free to give us a call at 1-800-332-5595, Monday through Friday from 6:30 a.m. to 7 p.m. Mountain Time, or e-mail us at feedback@sfntc.com. We are happy to help.
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