Frequently Asked Questions

WHAT WILL I FIND ONCE I AM AGE VERIFIED AND LOG ON TO YOUR WEBSITE?

Before we can talk to you about Natural American Spirit, we need to make sure you are an adult smoker aged 21 or over. Once you are age verified and have logged into our website, you will be able to learn more about Natural American Spirit, sign up to receive mail and email, and claim a Natural American Spirit offer if you are eligible.

HOW DOES NASCIGS.COM ACCOMMODATE ACCESSIBILITY GUIDELINES?

We strive to make our content accessible and user-friendly in a broad range of web browsers. If you are having difficulty viewing the content on this website, please call our Consumer Relations team in Santa Fe, NM, toll-free at 1-800-332-5595 Monday through Friday from 7 a.m. - 5 p.m. Mountain Time for assistance. We will be glad to help.

I’M HAVING A HARD TIME FINDING NATURAL AMERICAN SPIRIT. CAN YOU HELP ME?

We’d be glad to help. You can use our Store Locator on our website to find a store near you. If you can’t find one, call our Consumer Relations team in Santa Fe, NM, toll-free at 1-800-332-5595 Monday through Friday from 7 a.m. - 5 p.m. Mountain Time. We’ll do our best to find you a retailer.

WHY DOES YOUR WEBSITE ASK FOR SO MUCH INFORMATION TO GET REGISTERED?

The Natural American Spirit brand website is age-restricted. We use your information to confirm that you are an adult smoker aged 21 or over. We know how important it is to protect your personal information, which is why your data is transmitted over a secure connection. Your personal information will never be sold to a third party.

WHY DO I NEED TO PROVIDE THE LAST FOUR DIGITS OF MY SOCIAL SECURITY NUMBER TO BE AGE VERIFIED?

The last four digits of your Social Security Number are used only in combination with your other information as part of our standard age verification process: they are not used by us in any other way.

I AM AN ADULT SMOKER AGED 21 OR OVER. WHY COULDN’T I BE AGE VERIFIED?

We use several age verification services to confirm your identity and age. Common things like a recent move or spelling your name differently than you do on your government-issued ID could prevent a successful match in the systems we use. Feel free to call our Consumer Relations team in Santa Fe, NM, toll-free at 1-800-332-5595 Monday through Friday from 7 a.m. - 5 p.m. Mountain Time for assistance. We will be glad to help.

I AM A LEGAL-AGE SMOKER, BUT I’M UNDER 21. WHY CAN’T I ACCESS YOUR WEBSITE?

It’s our policy to market only to adult smokers aged 21 or over. Click here to view our Responsible Marketing Policy.

HOW CAN I CHANGE MY EMAIL ADDRESS?

Your email address can’t be changed via the website. If you need help, please call our Consumer Relations team in Santa Fe, NM, toll-free at 1-800-332-5595 Monday through Friday from 7 a.m. - 5 p.m. Mountain Time.

I FORGOT OR NEED TO GET MY PASSWORD. WHAT DO I DO?

Go to our password recovery page. There you will be able to enter your email address, answer the security question you previously set up, and retrieve your password.

MY PASSWORD IS NOT WORKING. WHAT DO I DO?

Go to our password recovery page. There you will be able to enter your email address, answer the security question you previously set up and retrieve your password.

I AM HAVING A TECHNICAL ISSUE WITH YOUR WEBSITE. WHAT DO I DO?

Ensure you’re using a common web browser that is updated to the latest version. You can call our Consumer Relations team in Santa Fe, NM, toll-free at 1-800-332-5595 Monday through Friday from 7 a.m. - 5 p.m. Mountain Time. We'll be glad to help.

WHAT IF I HAVE NON-TECHNICAL QUESTIONS NOT ANSWERED HERE?

Feel free to call our Consumer Relations team in Santa Fe, NM, toll-free at 1-800-332-5595, Monday through Friday from 7 a.m. - 5 p.m. Mountain Time. We'll be happy to help.

CAN I ORDER NATURAL AMERICAN SPIRIT DIRECT FROM YOUR COMPANY? CAN I ORDER ONLINE?

No: we do not offer direct mail, phone, or Internet sales.

You can find a nearby store that sells Natural American Spirit by visiting our Store Locator. If you have trouble finding a store, call our Consumer Relations team in Santa Fe, NM, toll-free at 1-800-332-5595. We’re here Monday through Friday, 7 a.m. - 5 p.m. Mountain Time.